FAQs
What is Mobile Modality?
We are a booking platform that connects clients to local, mobile wellness providers.
How does Mobile Modality work?
Clients will request a booking. Providers certified in the specific booking will receive a notification of the request. The request can be accepted or denied. The first to accept will take the booking.
What types of health and wellness services are available on Mobile Modality?
We currently offer yoga services, personal training, and massage therapy. Mobile Modality will soon add additional providers to accommodate the demand for various modalities in health and wellness.
Are the providers qualified and certified?
All providers are required to upload their certificates, unexpired insurance cards, and unexpired CPR certifications. Providers are only allowed to perform services for which they are certified.
Is Mobile Modality available in my area?
Please check our website or social media platforms to find out which regions offer Mobile Modality services.
How do I book a session?
After creating a profile, clients select a category, select a service, enter the date, location, time, and duration, and we will send a request out to local providers. A provider who is available in your region will accept your request, and your session will be booked.
Can I choose my provider?
Clients may not currently choose their provider for safety reasons. We are launching an update that allows clients to do so. Please subscribe to our email list or follow us on social media for the latest updates.
What are the pricing and payment options?
Pricing is determined by the average price within your location for the specific modality you choose. Payment can only be made through our secure payment system, integrated into our app, which accepts only major credit and debit cards.
Is my personal information secure on the Mobile Modality platform?
Yes. We take pride in the safety and security of both our clients and providers.
What happens if I need to cancel or reschedule my appointment?
Clients may cancel their appointments up to 24 hours before their scheduled time at no cost or penalty. Canceling 6 hours before their appointment will require paying 25% of their service fee to the provider. Canceling appointments 30 minutes before the scheduled time will result in a 100% payment of the appointment cost.
Do you offer gift certificates or packages for multiple sessions?
Currently, we do not offer gift certificates or packages. Please subscribe to our email or follow us on social media for updates on this.
How can I provide feedback or report any issues with my session or provider?
If you have any feedback on your experience with Mobile Modality, please visit the “Contact Us” page on our app or website.
Can I request specific preferences for my session, such as pressure or focus area?
We offer an “Additional Notes” section for clients to disclose any information that would be essential to making the most of your session and to better prepare your provider in the event they need to gather materials.
Are there any special requirements or preparations I should make before my session?
We recommend that clients provide as much detail as possible in their booking notes to minimize the pre-interview time during their session. We recommend that clients receiving physical services from the provider wash their bodies thoroughly before the provider arrives. For those participating in physical activities, we recommend warming up the body to help prevent injuries.
We also suggest that you designate a workspace at your establishment for you and your provider to work in. This area could be indoors or outdoors.
What happens if my provider cancels my appointment?
Clients who experience a late arrival or cancellation by a wellness provider are required to report the incident. If deemed accurate, the client will not be charged and will receive a credit equal to 10% of the previously booked session. The credit can be used toward the next booking with Mobile Modality and must be utilized within one year from the date of issuance.
How can I stay updated on Mobile Modality news and promotions?
Please subscribe to our email list via the website. You will also find updated information on our social media platforms.
What COVID-19 safety measures are in place?
Providers are urged to ensure that equipment is thoroughly cleaned and sanitized before and after each session. If a mask is required, please notify your provider in advance or have a clean, unused mask available for them.
Do you offer any discounts or promotions for first-time clients?
We currently do not offer any promotions for first-time clients.
Can I contact customer support if I have questions or issues?
Yes, you can send a message through our app or website, located under the “Contact Us” page, or email us at info@mobilemodality.com.
Do you accept insurance?
Mobile Modality or its providers do not accept insurance payments, and we cannot reimburse clients for insurance claims at this time.